Order Processing
*Arrangements during Covid-19: the delivery time will depend on actual conditions.
Under normal circumstances, i Relax undertakes to process all orders and to deliver the products ordered (in the available stock) within 3-7*business days upon order payment is confirmed. And Orders are processed and shipped on business days only (Monday through Friday, excluding Holidays). Orders placed on Holidays or Weekend Days will be processed the following business day
Delivery / Workshop pickup
Delivery Services
All orders sent to Hong Kong will be shipped by SF Express; the details are as follows:
Standard Delivery Service / SF Express Locker (Hong Kong, SAR of China)
Shipping Fee
With the exception of specifically listed promotions on i Relax.com, our general delivery policy is listed below:
Free shipping every order over HK$800 (After discount)
HK$80 delivery fee will be charged for order below HK$800
Areas in Service
Standard Delivery Service is available within Hong Kong Island, Kowloon, New Territories, Outlying Islands). This service is NOT available in specified areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands
P.O Box is not accepted as shipping address
An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address
Shipping Schedule
#In response to the severe epidemic situation, SF Express is affected by different epidemic control and isolation measures, the company can only provide limited services at present. In addition, due to the impact of the local epidemic and related control measures on delivery operations. Please contact SF Express to track your shipment
Under normal circumstances, shipment will arrive at the shipping address in 3-5 business days. For remote areas, it might take extra 1-2 business days
Monday to Saturday: 9:00 am – 7:00 pm, Delivery service is not available on Sundays and Public Holidays, Order processing and shipping are done only on weekdays (not including public holidays)
Shipping may take additional time during holidays and extreme weather conditions
Your shipping address cannot be changed once order is placed. i Relax is not liable for incorrect address on the invoice
If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements
Shipping to outlying islands may take two additional days for delivery
All orders must be signed for on delivery
Self Pick-up
Pick up location is shown on the checkout page
Customers will receive SMS notification when the parcels arrive the pick-up location
If the parcels are not collected within 30 hours, courier may take it back anytime
SF Express Lockers (Hong Kong, SAR of China only)
Orders can be delivered to SF Express Lockers selected by customer at checkout
The Hong Kong, SAR of China phone number entered should be able to receive SMS notifications
The shipment will be ready in 1-2 business days upon confirmation of payment. This might vary depending on stock availability
Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days. Customer will receive an SMS notification with the locker PIN upon delivery,Customer should retrieve their order from the selected locker
The item must be picked up within 30 hours of SMS notification. Should there be any difficulties, please directly contact SF Express Customer Service Hotline at +852 2730 0273
Shipment Tracking / Change of Shipping Address:
Please contact SF Express to track your shipment (standard delivery service)
SF Express Customer Service Hotline: +852 2730 0273 | SF Express Customer Service Hours: Mondays to Fridays: 8:00 am – 8:30pm & Saturdays, Sundays and Public Holidays: 8:00 am – 8:00pm
The address and business hours of SF Business Stations:
https://htm.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_business_station_address/
The address and business hours of SF Stores:
https://htm.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_store_address/
The address and business hours of SF Lockers:
https://htm.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_Locker/
Once the order is shipped out, any changes in the address shall be arranged with SF Express by contacting their Customer Service directly. Any incurred expenses shall be borne by the customer.
If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements. If the delivery cannot be reached multiple times, your order might risk being cancelled and not refunded
Workshop pickup
When the product can be picked up, system will send an email notification, customer can present the email and pick it up at the store.
Please note the products must be collected within 7 days of their arrival at i Relax Workshop.
Workshop Address :
Unit 4, 1/F, Lanton Industrial Building, 99 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
Working Hours
Monday - Friday.: 11:00a.m - 7:00p.m
Saturday: 12:00a.m - 6:00p.m (By appointment)
Closed on Sundays and General Holidays
